Returns and Repairs

Your Brando item can be returned within 30 days of receiving your order. Items must be unused and in their original condition and packaging, with stickers and seals attached. To start a return, email us at [email protected] with your order number.

CHANGED YOUR MIND

We'll arrange for our courier to collect the item from you. Once we've received it, we'll refund the purchase price, less the collection fee: R150 for wallets, belts and small bags, or R250 for large bags, jackets and shoes. The refund is issued automatically to your original payment method, typically within 5 working days of us receiving the item, dependent on your bank or card issuer.

WRONG, DAMAGED OR DEFECTIVE ITEMS

If we delivered the wrong item, or your item arrived damaged or defective, contact us within 30 days and we'll collect it at our cost and replace it, repair it, or refund you in full, including any delivery costs. This is in addition to your rights under the Consumer Protection Act.

REPAIRS AND OUR 1-YEAR GUARANTEE

All Brando items are sold with a 1-year guarantee against defects in materials and craftsmanship. The guarantee applies with valid proof of purchase showing the date and place your item was bought.

If your item develops a fault, email us at [email protected]. Once we receive and inspect the item, and the fault is due to materials or workmanship, we will repair it at our expense and return it to you free of charge. If we are unable to repair your item, we will replace it with the same or a similar product. Items sent to us for repair remain your responsibility until they reach us, so we recommend using a tracked delivery service. If a fault appears outside the guarantee period, we'll gladly send you a quote for the repair.